We are optimistic that the country has seen the worst of both the virus and stay home orders, but if we have learned one thing it is you never know what will happen next week. River and Twine will continue to have a relaxed cancellation policy.
In the event things take a turn for the worse again, we would greatly appreciate you putting your reservation on hold instead of canceling. Many of you did the first time, and we thank you! To show our appreciation for your support during tough times, when you reschedule a held reservation, we will add a free night to your stay.
If you are unable to place your reservation on hold, we are honoring penalty-free cancellations if North Carolina and or City of Rocky Mount reintroduce travel restrictions again. We will be constantly updating and revising as circumstances change and will extend the penalty-free cancellation window should circumstances warrant.
For additional peace of mind, even if additional travel restrictions aren't introduced, you can cancel a reservation for any reason up to 7 days prior to your stay. Inside of the 7-day window, we will cancel the reservation but only for credit on a future stay.
To place your reservation on "hold" or to cancel, please call 252-904-4731 or email email@example.com.